People at RXP

Established in April 2003, UK based consultancy RXP (named from the phrase “ouR eXPerience”) has grown quickly to establish ourselves as a leading management consultancy and solutions provider for the contact centre industry. The company provides specialist contact centre support enabling businesses to develop effective and sustainable customer operations within set timeframes and budgets. We help our clients to help themselves in order for them to deliver sustainable operations.

Whether it is setting up a new operation, optimising the performance of an existing one or implementing outsourcing - our knowledge and experience can help you achieve excellence.

Our dedicated team of consultants has gained unparalleled experience working on some of the most significant contact centre projects in the UK and Europe over the past 20 years, across both public and private sector organisations. This knowledge adds significant value to RXP’s offering and gives us substantial insight into the issues, challenges and opportunities associated with call centre management.

Our Managing Director - Paul Weald
The founding director of RXPerience is Paul Weald.

Paul Weald Paul established RXP in April 2003, recognising the need for a specialised, independent professional consultancy for the contact centre industry. He has maintained overall responsibility for raising the company’s profile and market share within the UK contact centre industry. He provides first-class senior consultancy with a focus on improving contact centre strategy and the effectiveness use of technology solutions.

For the five years prior to starting the RXP business, he worked as a management consultant with Ernst & Young (later to become Cap Gemini Ernst & Young) within their CRM/contact centre practice. From 1994 to 1998, he worked with the global technology giant AT&T/Lucent (now Avaya) on AT&T Definity call centres in a number of business development and business management roles.

With over 15 years call centre experience, Paul is now one of the most experienced and respected contract centre consultants in the UK. In 2007 he is a judge in the European Call Centre Awards and is actively working with clients so that they too can reach a level of excellence.

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