my Account | Privacy
RXPerience Limited Privacy Policy
RXPerience and our commitment to privacy
RXPerience Limited ("RXP", "we", "us")
is a company whose mission is to provide contact centre consulting
advice and support to improve the way in which customer sales, service
and support organisations manage their contact centre operations
both in the UK and Europe.
RXP believes that establishing trust with our customers and our
website users is essential. It follows that we take the privacy of
our customers and website users very seriously and we take great
care to protect your information.
This privacy policy explains:
- what information we collect about you
- how we use the information we collect about you
- how we ensure that your information is kept secure
- your rights in relation to the information you provide
- how you can contact us if you wish
This website contains links to other websites which are provided for your convenience only. We are only responsible for the privacy and security of this site and we recommend that if you visit any of the linked sites that you read its privacy and security policies.
When you use this website and provide information to us, you indicate your consent to us and our partners collecting and using your personal information in accordance with the terms set out in this policy.
Information that we collect
We may collect personal information
about you from our website(s), telephone conversations, emails and
written
and verbal communications,
to enable us to provide you with any services that
you order from us.
We may add to the information that you provide to
us with other information that we obtain from our
dealings
with
you or which
we receive from
other organisations, for example, our partners.
How we use your information
We will record, use and protect the personal information
you provide to us in line with current data protection
legislation and this
privacy policy. We will mainly use your personal
information to provide you
with services and to:
- let you know if services that you order are unavailable
- keep records
- improve the quality of any services that we provide
- carry out market research
- track activity on our website
- become familiar with your preferences so we can improve the services that we provide
- create individual profiles so we can inform you of services, offers and/or events that may be of particular interest to you
Disclosing your information
If we appoint other organisations to fulfil processing
activities on our behalf (i.e.
mailing houses) we will ensure that your
information is properly protected
and only used in accordance with this policy.
Offers of services
RXP teams up with a selection of carefully chosen
partners (an up to date list
of which is available by clicking
here or from
the address
below) to provide you with a
range of offers and opportunities at competitive prices. RXP
and/or
our partners would
like to contact you with interests
of offers in various ways, including post, telephone, text/picture/video
message, digital television, fax or email. If you express interest
in an offer from one of our partners, then
that partner may let us know.
What to do if you do not want to receive details of offers
You are under no obligation to
buy anything. If you prefer
not to be
contacted either
by us or
any of
our partners,
you can opt
out
by clicking the relevant boxes
on the “My Account” screen
upon which you provide information or by writing to us by mail or
email (see the section "How to contact us" below).
You can change your mind at any
time by contacting us by any of
the methods
shown below or by following the
instructions set out with each
offer you receive.
Please note, if you do opt
out of receiving information,
we
and/or our partners
will be unable to keep you
informed of new services,
events or special offers that
may interest you.
Use of your information outside
the European Union
Some of our partner organisations
to which we may disclose your
personal information are situated
outside of the
European Union.
In order
to provide you with the goods/services
you require, we may need to
transfer your
personal
information
to these
countries
some of
which
do not have laws that protect
privacy
rights as extensively as in
the United Kingdom.
If we do
transfer your
personal information
to
other territories, we will
take proper steps to ensure
that your
information
is properly
protected.
Cookies
In common with many other website
operators, we may use standard
technology called "cookies" on
this site. Cookies are small
pieces of information that
are stored
by your browser
on your computer's
hard drive and they are used
to record how you navigate
this website
on each visit.
Our cookies are used to enable us to develop our website to reflect the interests of our visitors and by noting who has seen which pages and advertisements, how frequently particular pages are visited and determining the most popular areas of our website. We may use cookies to enrich your experience of using the website by allowing us to tailor what you see to what we have learned about your preferences during your visits to the site.
Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience.
For further information on cookies and how to switch them off see www.allaboutcookies.org.
Security of information
We take the security of
your personal information
seriously.
When you
submit your credit
card details, we use
industry standard Secure
Sockets Layer (SSL) encryption
technology to guard your
information. In addition,
we have
security
procedures in place to
protect our paper based
systems and
computerised databases
from loss and misuse,
and only allow access
to them
when it is absolutely
necessary to do
so, and
then
under strict guidelines
as to what
use may be made
of the personal information
contained
within them.
Monitoring
We may monitor or record
telephone calls for
security purposes
and to improve
the quality
of services
that we provide
to you.
Amendments to this
privacy policy
Our policies and procedures
are constantly under
review to ensure
we meet high
standards. From time
to time
we may change
our security
and privacy policies.
Accordingly we recommend
that you check
this page
periodically in
order to review
our current
policies.
Updating and correcting
information
You may correct your
personal information
at any time
from our web site at “My
Account”.
You need to be logged
on to our site use
this service.
Your rights to access
your personal information
You have the right
to receive a copy of
the
personal
information that
we hold about
you.
We may charge
a small fee towards
the cost of administering
any request
you make. The current
fee is £10.00.
How to contact us
If you would like any
further information
or have any
comments about our
privacy policy or
any other aspect
of our website
or service,
please contact our
webmaster by any
of the methods
shown below:
Telephone: |
+44 (0)870 3513868 |
Email: |
|
Mail: |
Data Protection Officer |
WORLD CLASS EXPERTISE – of our consulting team
