RXP Guides - Build a Centre

RXP Guides have been developed as ‘Do-It-Yourself’ solutions that will allow you to implement real improvements to your own contact centre in a specific area.

Whe you build a new centre or relocate an existing centre there are many factors to consider as part of the setup:

where is the best location?
what type of facilities and environment need to be provided?
what technology do you need to provide?

Each guide provides you with the subject matter knowledge to tackle these issues yourself. Every guide is more than just training material – they include a set of principles that RXP have developed over years of working with call centres and contact centres. They illustrate these principles with examples of leading practice in contact centre and provide you with a checklist of tasks to help you apply those lessons to your own operation. If you need help to implement these principles then RXP can provide a cost effective method of remote support via telephone and email - but as optional services that you buy only if you think that you will need it.

Title
Guide to Location Facilities and Environment The key factors to consider and assess whether you are, locating, relocating or redesigning your call/contact centre.
Guide to Setting Up a Contact Centre All the challenges and activities that you must consider when setting up a new centre or moving an existing centre.

Do-It-Yourself

RXP Guides have been developed as Do-It-Yourself solutions that will allow you to implement real improvements to your own contact centre in a specific area.

Each guide allows you to make a significant difference to the effectiveness and efficiency of your own operation - which will result in reduced operational costs and increased contact effectiveness.