Guide to effective teams
Guide to effective teams
This guide will introduce you to the key elements required for developing high performing teams. This involves first understanding yourself and the influence that your behaviour has on the rest of your team members. We also look at some of the ‘harder’ skills that you need to acquire as a manager – how to manage performance by planning, setting objectives and monitoring performance. It is also important for you to understand the soft skills that you require – in coaching, mentoring and developing your teams.
Management is a challenging role, with many demands placed upon you from many different people and activities. Being appointed as a Manager or Team Leader or what ever the title might be, tells you that you have skills that the organisation believe are vital to the success of the business. This places tremendous responsibility on you which may cause you uncertainty at times, but also great excitement and feelings of worth.
This RXP guide provides you with practical advice and support on how to manage these challenges so that you will feel confident in the role you are performing.
Please select one of the purchase options below:
| Title | Price £
|
|
Guide to effective teams |
49.00 |
|
Guide to effective teams + 1 hours coaching |
149.00 |
|
Centre Management Skills Guide package
|
225.00 |
Return to Guides listing
RXP Guides have been developed as Do-It-Yourself solutions that will allow you to implement real improvements to your own contact centre in a specific area.
