Guide to Setting Up a Contact Centre

If you are considering either building a new centre from scratch or growing an existing one, then there are a lot of factors that you need to consider. Where is the best location, what type of building, how to recruit the staff, which technology to choose � the list seems endless. RXP consultants have been involved in the design, build and implementation of many call centres throughout the UK and Europe. From this experience we have developed this guide to help you get started. The objective is to help you to ensure that the centre you set up will meet the goals that it is set, that it will be efficient and effective as soon as it possibly can, and that the pressure and stress that usually comes with such a project is minimised.

Our experience has included working with Managing Directors, Managers, Team Leaders, Team Members and Project Managers in all departments within an organisation. Together we have set up a significant number of operations from 12 seats up to 300 seats, and no matter what the size of centre, the same challenges and activities are the same.

This 12,000 word guide will provide you with an understanding of what activities you need to consider when setting up a new call centre either from scratch or as a result of migration of business from an existing centre or operation. We provide hints and tips on dealing with some of the challenges, and a checklist for each of the components of the centre i.e. people, process, technology, operational management and other factors that you need to think about when setting up a new centre or moving an existing one.

Please select one of the purchase options below:

Title	Price £
Guide to Setting Up a Contact Centre	249.00	Add to basket
Guide to Setting up a Contact Centre + Ask the Expert	999.00	Add to basket
Build a Centre Guide package 3 guide package contains the following guides at a 25% discount: Guide to setting up a contact centre; Guide to location facilities and environment; Guide to Effective Communication and Management of Change	325.00	Add to basket

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Do-It-Yourself

RXP Guides have been developed as Do-It-Yourself solutions that will allow you to implement real improvements to your own contact centre in a specific area.

Each guide allows you to make a significant difference to the effectiveness and efficiency of your own operation - which will result in reduced operational costs and increased contact effectiveness.