Guide to Location Facilities and Environment
Guide to Location Facilities and Environment
The location of your centre is a crucial factor in the ability to recruit and retain your most important assets – your employees, whilst it can also be a significant overhead. The working environment is important to ensure that the staff will be supported in their work so that you can achieve the optimum performance. For many companies it is necessary to find a balance between the cost of location and the ongoing operational cost of recruiting, training and retaining staff if the location and environment do not support the centre.
When locating a call centre or redesigning an existing one, what factors should you consider in relation to the location, facilities and environment? This guide gives an overview to the practical matters that you should consider in relation to access to the centre, its internal layout and the facilities that you should provide to your staff who work in the centre. RXP have experience of setting up new operations over a number of years and this guide is based on our view of what leading practice operations include in the specification for the environment.
We have approached this guide from two points of view:
- When thinking of setting up a new centre or moving to a new location
- Enhancing an existing centre
Please select one of the purchase options below:
| Title | Price £
|
|
Guide to Location Facilities and Environment |
125.00 |
|
Guide to Location Facilities and Environment + 2 hours coaching |
325.00 |
|
Build a Centre Guide package
|
325.00 |
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RXP Guides have been developed as Do-It-Yourself solutions that will allow you to implement real improvements to your own contact centre in a specific area.
