Call Centre FAQs - I want to
Contact RXP
If you want to get in touch with RXPerience to discuss your specific
requirements then simply hit the Contact Us button above and submit your request to us. Alternatively you can email
us at solutions@rxp.co.uk or
telephone us on +44 (0)1753 710421
Develop my skills
When developing your career, sometimes you need that extra help to
take you further. You need information and advice, but it is not
always easy to ask or find someone who has the breadth of experience
to assist. RXP have worked in and with call/contact centres for more
than 20 years. We have developed a series of call centre role based
guides that provide individuals with a single source of information
to help develop your skills and career.
To find out more about RXP Guides for individuals follow the link
Find an outsourcer
Outsourcing has a role to play in helping you to effectively balance
the caller demand for services – by allowing you to share your
peak call loads or certain call types with a third party specialist
company who can manage the calls on your behalf. Outsourcers can
provide both inbound response and outbound campaign services across
a range of call types – telemarketing, customer service,
technical helpdesk, debt management and many more.
Review my call centre
Are considering carrying out a health-check review of your centre,
in order to benchmark your current performance or to plan future
strategy, but want help to prioritise what to do next or where
to start. RXP have built a series of ‘do-it-yourself’ assessment
modules to enable your management team to undertake a detailed
review of your call centre. These 4 modules cover contact management,
people management, operations management and technology management.
To find out more about RXP review assessments follow this link
Setup a new call centre
If you are considering either building a new centre from scratch
or growing an existing one, then we have a lot of information that
will help you to do just that! RXP consultants have been involved
in the design, build and implementation of many call centres throughout
the UK and Europe. From this experience we have developed RXP modules
to help you get started.
To find out more about RXP support for new call centres follow this link
Develop my call centre team
Coaching and development are essential in building the skills and motivation of your team. Everyone needs to receive feedback on how they perform and guidance on how to do things better.
In today’s contact centres, coaching and development at all levels is an essential tool to help get the best out of your most valuable asset. We coach Managers and Team Leaders on how to coach their own people, so that you can achieve ongoing sustainable benefits.
To find out more about Coaching and Developmernt for your team follow this link
WORLD CLASS EXPERTISE – of our consulting team
