2007 Call Centre News from RXP
Here you can find out the industry news and announcements from RXP in 2007.
RXP to provide free consultancy clinic at Call Centre Expo
25 September 2007
RXP today announced that it will be supporting a new consultancy clinic feature at this year’s Call Centre Expo, where RXP will provide attendees with a free 30 minute one-to-one meeting with our world class team of consultants. view more >
RXP joins forces with Coalface to improve Customer Experience in Sport
3 September 2007
RXP today announced the launch of a new consulting division for the sports market called RXP Spectator Sport to help improve Customer Experience in sport. view more >
RXP and ComXo to present at industry leading conference on power of Mystery Shopping
6 August 2007
RXP and ComXo today announced that Managing Directors Paul Weald and Andrew Try will be presenting jointly at the CCF Conference at the NEC Birmingham on 27th September. view more >
RXP wins strategic consultancy partnership with Arsenal to optimise Customer Services
16 July 2007
RXP today announced a major strategic consultancy partnership with Arsenal Football Club to help develop the customer services capability of the organisation and optimise its relationship with the supporter fan base. view more >
RXP extends Masterclass programme through Public Sector Forums
18 June 2007
RXP today announced that Public Sector Forums will be offering the RXP Contact Centre Masterclass programme starting in Birmingham on September 6th. view more >
RXP wins contract with Britvic Soft Drinks
5 March 2007
RXP today announced a major contract win to provide consultancy to Britvic Soft Drinks to help develop the telesales and telemarketing capability of the contact centre in Solihull, West Midlands. view more >
RXP launches Masterclass events for 2007
12 February 2007
RXP today announced the launch of its new Masterclass programme, supporting the company’s strategy to help senior managers to make their customer contact operations more efficient and effective. view more >
RXP speaking at IDM course on Customer Retention
1 February 2007
RXP Managing Director Paul Weald is supporting the Institute of Direct Marketing in April to deliver call centre modules in a two day course on Customer Retention and Development Strategy. view more >
RXP article on call centre benchmarking published
10 January 2007
RXP Managing Director Paul Weald authors article on Call Centre benchmarking – how do you measure up? view more >
RXP launch new call centre training and coaching offer
2 January 2007
RXP today announced a package of consulting services for call centrre managers that can make training more effective by linking it to coaching to develop you and your team leaders view more >
RXP helps call centre client ComXo to achieve Awards recogniton
1 January 2007
RXP helps call centre operator ComXo to develop leading practice which is recognised by Runner-Up spot in Call Centre of the Year Awards view more >
