RXP Article
Call centre benchmarking – how do you measure up?
Paul Weald of call centre consultants RXP looks at the steps that you can take to review how well your call centre is performing – in terms of the experience for your customers and your internal measures of effectiveness and efficiency.
This article is published in the January edition of Credit Collections and Risk magazine, a publication focused on the needs of consumer lenders or commercial businesses granting credit.
The article is part of a printed publication available by subscription, although a PDF copy of the magazine is available at the website www.CCRmagazine.com
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