RXP Press Release
RXP joins The Panther Group as part of its growth plans for consultancy services
London, 11 August 2008
RXPerience (RXP), a leading UK contact centre consultancy, announces today that it has joined The Panther Group. Established in 2003, RXP is the inspiration of its founder Paul Weald. Paul has many years experience in front line contact centre consultancy including 7 years with Ernst & Young in their Customer Connections practice. Since 2003, under his direction, RXP has grown quickly to become a leading management consultancy and solutions provider to the contact centre industry.
RXP's ability to deliver proven performance improvement helps clients develop effective and sustainable Customer Service, Telesales and Telemarketing Operations and has achieved impressive ROI's for some of the UK’s leading brands including Britvic Soft Drinks, Arsenal FC, Channel 4 TV and Honda.
As part of The Panther Group, RXP will now have the opportunity to develop and implement enhanced new products and services that meet the specific needs of the Groups expanding client community. This will include integrating the existing customer management consultancy practice of Pell & Bales, who currently focus on the Charity Sector.
RXP's strategic decision announced today supports The Panther Group's aims to build a leading independent UK Marketing and Communication Services Group by acquiring and growing well run, profitable data centric, market research and marketing services companies. The addition of RXP to the Group extends the core services offered in the Contact Centre arena.
Paul Weald, managing director of RXP comments: “The decision to join the Panther Group allows me to develop plans to significantly grow our successful RXP consulting brand, and to work on exciting larger scale projects - both in the UK and internationally. Together with the other Panther Group companies, we will continue to focus on raising the standard of customer service excellence and customer experience for all our clients.”
RXP joins The Panther Group alongside SpokenFor and Supporter Insight, both of whom were additions to the Group in the past six months. Derwyn Jones, Chief Executive of The Panther Group adds: “We recognise in RXP a set of common values that we support in how we conduct our business. They have a World Class team of consultants who are trusted and respected by their customers, who I know will deliver excellent value in the future to help our clients achieve significant ROI from our support.”
So if you are interested in finding out more about how RXP can help you to improve your Contact Centre then please Contact Us.
