RXP Press Release
ALL ABOARD AS RXP SUPPORTS THE CALL CENTRE EXECUTIVE FORUM
Press Release
Datchet, 7 May 2008
RXP Managing Director Paul Weald today sets sail aboard the MV Oriana to run workshops and think tanks as part of the Call Centre Executive Forum.
The Call Centre Executive Forum
The Call Centre Executive Forum is one of the “must attend” events of the year for directors of the UK’s largest contact centres. This exclusive cruise takes place aboard the MV Oriana. Against a backdrop sailing around the Channel Islands, this event brings together the key decision-makers in the UK customer service market. The itinerary includes a combination of meetings, conference, workshops and networking.
RXP support
RXP Managing Director Paul Weald has this year been part of Advisory Board for the Call Centre Executive Forum. The Board is composed of Industry gurus and previous delegates who help to create the conference programme for the senior executives attending. RXP has then been selected to run both think tanks and workshops as part of the three day agenda.
The purpose of a Think Tank is to allow a small group of delegates to exchange opinions, experiences and ideas on actions that can be taken on key issues facing their organisations or their industry. A workshop is for a larger group to review and challenge their thinking around a particular topic. All sessions are informal, thought provoking, and highly interactive.
RXP Think Tank - the role Contact Centres play in fixing your disjointed organisation
The idea of eliminating waste from your organisation processes is not new. We all know that it can save money, improve the customer experience and transform Contact Centre performance. But how come so few organisations have truly got a grip of understanding the underlying reasons for customer contact and even less are then doing something permanent address it?
This think tank explores how to identify ‘value’ in a Contact Centre and develop actionable strategies to eliminate broken processes and automate routine enquiries so that staff can focus on creating real value for customers.
RXP Workshop - Creating branded multi-channel customer experiences
Every customer initiated contact is a ‘moment of truth’. Therefore, to reinforce a company brand it is vital that customer experience is seamless and consistent across all channels – web, call centre, email, web and text. Customers’ perception of a brand is built-up from all their interactions across all touchpoints and is also increasing influenced by the experiences of others through networking.
This workshop looks at the simple techniques that can be used to gain feedback on how each channel is performing across an organisation so that delegates become consciously aware of the impact on their brand.
Paul Weald, managing director of RXPerience, adds: “The Call Centre Executive Forum is an opportunity for senior executives across the industry to spend quality time considering the key factors that affect their contact centre performance. The workshops and think tanks form a valuable part of learning, from both industry experts and from peers, just what can be achieved.”
So if you are interested in finding out more about how RXP can help you to improve your Contact Centre then please Contact Us.
