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RXP - Contact Centre Consultants
World class team of contact centre consultants

RXP Partners

Although RXP are independent management consultants, we also partner with selected organisations where our consultative approach adds value to our partner offerings. Our approach to partnering is based on a number of guiding principles:

  • We partner with companies that we have experience of working with on client projects - as a result we are confident that they can deliver what they promise
  • We partner with companies that provide a technology or service that we believe is innovative and has clear differentiation in their market space
  • We retain our independence as we do not resell our partners products nor do we a take financial commission when our clients purchase them
  • We look to work on joint projects with our partners, with a clear client proposition that defines our combined capabilities

Our current list of partners includes:

  1. Public Sector RXP work in partnership with 4C Strategies who are specialists in next generation communications. 4C provide advice on all aspects of voice, data, video and mobile communications, and are experts in IP Telephony, PBXs, Contact Centres, Unified Messaging, LANs, WANs, Mobility and Real Time Communications.
  2. Sport RXP work with Coalface Consulting and Green4 Solutions to provide solutions for improving service delivery in Customer Relationship Management and Sales and Marketing operations
    tailored for the sports and leisure market to give all club employees a 360 degree view of the supporter.
  3. Retail and Travel RXP work jointly with Foviance who are a specialist digital customer experience consultancy. We combine with their expert website usability services and in-depth analysis of users’ online behaviour to help retailers create an integrated multi-channel Customer Experience across online and contact centre channels.

 

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What makes RXP unique?

What makes RXP unique?WORLD CLASS EXPERTISE – of our consulting team

INDEPENDENCE – we offer impartial advice

EMPATHY – we build long term relationships with our clients

SUSTAINABILITY – we help you make improvement changes stick

FOCUS ON EXCELLENCE – to achieve Award Winning levels of performance

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