About Us
To address the future opportunities in the sports market – that includes not only football clubs but other sports such as rugby, racing and cricket – RXP and Coalface Contact Centre Consulting have launched a joint initiative called RXP Spectator Sport. Through projects at Arsenal FC and Reading FC, this is already the leading sports consultancy for clubs looking to improve Customer Service. We provide consulting services across people, process and technology that will leverage initiatives in Customer Relationship Management (CRM) across face-to-face box office; web self-service; and contact centre channels.
Outcomes
Paul Weald, Managing Director of RXP comments: “Managing Customer Experience is all about integrating the different channels and we can help clubs to develop contact handling activities that will reduce operating cost and increase future revenue opportunities.”
Mark Whitehead, Director of Coalface Contact Centre Consulting comments: “We believe that sports clubs understand the value of their Customers and want to manage Customer Operations more professionally, and our role is simply to articulate and implement the solutions necessary to achieve that goal.”
If you are interested in knowing more about how RXP Spectator Sport can help you in any of these areas then please Contact Us.
