Improving Customer Experience in Sport
Managing customer expectations has a key role to play for all sports clubs and leisure sector operators - whether they are supporters or corporate clients. The most forward thinking clubs now have clearly defined contact handling strategies encompassing face-to-face; web; telephone and email covering ticket sales, merchandising and customer service issues.
RXP in the Sports Market
We are experienced contact centre consultants who come from the 'blue chip' world where Customer Service is king! We believe that managing your operations across all your channels including:
- Call centre – telephone demand;
- Web site – self-service;
- and Email communications – incoming as well as outgoing contact
will result in a stronger relationship with your fan base that in turn leads to more sales of your club products and services.
We can show you how to make a difference:
- Why focusing on customers is the right way to organise your internal operations
- How Arsenal FC are leading the way in Customer Services - read their case study
- How to develop best practice in Customer Service through our free White Paper
- Knowing where to start to improve Customer Experience
Our approach
RXP work collaboratively with partners in the sports market. These include:
- Consultancies Coalface Consulting and Jonathan Buck who provide solutions for improving service delivery in Customer Relationship Management and Sales and Marketing operations
- CRM Solutions Provider Green4 Solutions who have the tailored the Microsoft Dynamics CRM system for the sports and leisure market to manage supporter information, transactions, and offers they have responded to give all club employees a 360 degree view of the supporter.
If you are interested in knowing more about how RXP can help you in any of these areas then please Contact Us.
