Masterclasses
As part of our strategy of offering Call Centre Managers the ability for ‘self help’, we are running a series of call centre Masterclasses focused on operational management. Each attendee will get the opportunity to be part of a group that attends a one-day interactive workshop, led by RXP Consultants, where the focus is very much on passing on best practice hints and tips that can be taken away and applied in your own operation.
Public Sector Contact Centres - responding to the Varney Report
Many public sector organisations have established contact centres over the past three years, in order to make their services more accessible to citizens. The government published a review of public sector contact centres in December 2006, undertaken by Sir David Varney, titled “Service Transformation: A better service for citizens and businesses, a better deal for the taxpayer”. The review highlights the need for best practice principles to be applied in contact centre management.
Public Sector Masterclasses
Following on from a successful launch of the masterclass series in April, Public Sector Forums are now offering the RXP delivered courses to its members with the next event in Manchester on December 5th 2007. To book your place pleaes contact Public Sector Forums
Feedback
The initial RXP masterclass event, undertaken in April 2007, was well received. One attendee, Head of Customer Services for a District Council commented “It was a really good Master Class. We have pulled together 15 points that we feel we can address following the day, which I am really pleased about!” The editor of Call Centre Helper, Alex Coxon, comments in a feature article published in the June edition of online magazine “Public sector contact centres have a very real obligation to improve themselves. The four step approach outlined in the masterclass will help interested parties make their operations less frustrating for customers and more interesting places to work.”
If you are interested in finding out more about how RXP can help you develop your people and your teams then please Contact Us.
