Call Centre Relocation
What do you do if the location of your existing centre is not working for you? Maybe you have high staff turnover and are finding it difficult to recruit new staff causing an escalation of costs and management effort. One of the options you have is to relocate the existing centre to an area where people or facilities are in better supply.
We have experience in relocating existing centres to brand new facilities both in the UK and throughout Europe. There are many things to think about when doing this:
- New building leasing contract and fit out
- Technology implementation
- People – design, recruit and train
- Processes
- Telephone lines and numbers
- Migrating existing customers and operation
This is one of the most challenging programmes that a company will undertake as there are significant risks.
- How do you maintain existing staff whilst getting the new centre set up?
- How do you migrate telephone numbers to the new centre without loosing customers?
- How can you ensure that you put in leading practice from day one so that your new centre does not have the same recurring issues?
"We don’t bet your business" is our mantra and so we want to know your business and your centre before you commit to this type of programme.
The RXP proven approach is to undertake reviews of the location and facilities of the existing centre to understand some of the pressures impacting the current performance. Our review includes checking competition not just in call centres in the local area, research with recruitment and location specialists as well as an insight review into the existing centre. Our locations specialists are able to find appropriate office facilities and to assist in their procurement and fit out. Our HR specialists have experience in handling the outplacement of existing staff, recruitment and training of new staff.
We have done this work for a number of different clients, so we know what the pressures on each separate project can be and how they all need to come together to ensure a successful launch. If this all sounds daunting, then why not talk to us about what is involved, so that you can be clear on how to overcome the challenges you face.
Find out more how RXP could help you relocate your centre.
