Self analysis
Coaching and development are essential in building skills and motivation. The first key step in successful development is to spot the opportunities.
A very simple and highly effective tool is the Coaching Wheel. The wheel can comprise any group of skills, behaviours and job responsibilities that are relevant to a particular role, individual and organisation.
The example above is of a possible view of the key competencies required within the role of a Contact Centre Team Leader. The coach would work with the individual to ascertain the elements of their role and then challenge them to score their own current performance (10 is the most positive score and 0 the least). This subjective self rating combines their ability, experience, enjoyment, motivation or satisfaction. For each segment of the wheel a line can then be drawn at the agreed rating level.
At the end of this process the individual (and coach) would have a visual view of how they see themselves in their role. Immediately this may identify the key areas that need short term developmental focus. The concept of the coaching wheel is therefore generic – it can be applied between coach and recipient for many different areas and management levels.
If you are interested in finding out more about how RXP can help you develop yourself, you rpeople and your teams then please Contact Us.
