Coaching support packages
Coaching is a key skill for all call centre managers and team leaders. Here are three ways in which RXP can help you develop these skills across your operation.
Personal coaching
Team Leadership in a contact centre is one of the most challenging (and can be satisfying) roles in today’s business environment. It is a great place to start a career in management. Our team leader coaching programme offers support via telephone and email. Using case studies and interactivity we can equip the Team Leader with the confidence and skills to effectively manage any situation. All our Consultant Coaches have years of operational experience in contact centres. There are very few situations that we have not had to deal with
Coach the coaches
If coaching is a new concept within your organisation, then RXP can help you to ‘coach the coaches’ by working directly with, and coaching, individual Team Leaders, Managers at all levels and teams to:
- Greatly accelerate their learning, ability and day to day performance in a new and challenging role
- Close specific and role critical gaps in their current performance
- Maximise their potential in their role
- Follow on from training courses, working on an individual or team level to reinforce learning and establish ongoing action and sustained development
Business Coaching
A true leader coaches all the time at every opportunity.We work with Executives, Managers and Team Leaders to provide them with the confidence and awareness on how to effectively coach their people. We run coaching programmes for groups, individuals or a combination that meets the needs of our clients.
If you are interested in finding out more about how RXP can help you develop your people and your teams then please Contact Us.
